Reference

Privacy Policy for India Accounts

satamataka explains what we collect, why we use it, and how we protect it while your account is active.

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How local requests are handled

satamataka Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to India accounts and to any other access path allowed by local law. We collect only the details needed to create your account, keep it secure, and answer privacy requests: contact data, login events, device signals, cookie IDs, and the messages you send

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to support. If you choose to add funds through UPI, Paytm, PhonePe, or Google Pay in a permitted region, the payment route can generate its own record; we keep the parts we need for reconciliation, fraud checks, and dispute handling. We do not use your personal
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data for unrelated purposes. If you ask for access, correction, or deletion, we verify the request first and then act within the limits that local law and record-keeping duties allow.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REQUEST CHANNELS

Where to send your request

If you need help with a privacy request, we handle it through the same paths we use for account access and identity checks.

Email the Privacy Team Send a message from the email linked to your account, mention the change you want, and add enough details for us to find your record. We confirm identity before we move any personal data.

Use In-Account Form After you sign in, open the help form and choose the privacy topic. That route keeps your request tied to the right account and helps us answer without exposing data to the wrong inbox.

Postal Request If you prefer a written request, use the postal address shown in the footer. Include your registered name, phone number, and the change you want, then wait for our verification step before action.

HOW WE HANDLE IT

Data, cookies and retention rules

We log access events, store cookies only for session control, preference recall, and fraud prevention, and keep account records for the period needed to serve your request, resolve disputes, and meet legal…

Data Collection Limits

We collect contact details, login records, device signals, and messages only when they are needed to run your account, check security, or answer a request. Anything beyond that needs a clear operational reason.

Cookie Control

Cookies help us keep you signed in, remember language choices, and spot unusual access. We do not use cookie data to build extra profiles unrelated to your account or to send you off-topic messages.

Account Checks

Sensitive changes, such as a phone number or email update, may need an extra check on the registered contact path. That extra step helps us stop someone else from rewriting your record.

Retention Periods

We keep account records only as long as needed for service, dispute handling, fraud checks, and legal duties. When that period ends, we delete or de-identify data according to our internal retention rules.

Access And Correction

If you want a copy, correction, or closure of data we hold, send the request through the contact route linked to your account. We will verify identity first, then act within the limits that local law allows.

Contact Escalation

If our reply does not solve the issue, you can ask for escalation through the same channel. We log the handoff so the next agent sees the earlier request and the reply time stays traceable.

Privacy questions we answer here

These are the questions we hear most often when you want to check what we keep, how we use it, or how to ask for a change. Each answer below stays within the same policy path, so you can see where access, correction, retention, and contact requests are handled without searching through extra pages.

We collect the details needed to run your account, such as contact fields, login activity, device data, and messages you send us. If a record is not needed for service or legal duties, we do not keep it longer than required.

Cookies help us keep your session live, remember your language choice, and recognise repeated access from the same device. They also help us spot misuse, but they do not give us a reason to collect extra data unrelated to your account.

Yes. Send the request through the contact path linked to your account, and include enough details for us to find the record. We verify that it is really you before we share any personal data.

We keep account records only for the period needed for service, dispute handling, fraud checks, and legal duties. When that period ends, we remove or de-identify the data according to our retention rules.

Use the support path tied to your account and tell us what needs correction. We may ask you to confirm the registered phone number or email first, then we update the record that matches your request.

Start with the email, form, or postal route shown in the support section, depending on what is easiest for you. If the first reply does not solve it, ask for escalation and we will keep the handoff visible.

Privacy Policy for India Accounts

Where to send your request

Data, cookies and retention rules

Data Collection Limits

Cookie Control

Account Checks

Retention Periods

Access And Correction

Contact Escalation

Privacy questions we answer here

01 What data do you collect?

02 Why do you use cookies?

03 Can I ask for a copy?

04 How long do you keep data?

05 How do I change my details?

06 Who should I contact first?

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